Product/Service Faq info:
Due to the nature of our products and services, which include; physical products, downloadable videos, digital documents, worksheets, workbooks and tools, and/or streaming videos, online bundle packages, memberships and subscriptions, as well as live events and client interactions both online and face to face, as a rule and unless otherwise stated in the terms of purchase for any particular product or service, all fees payable and due are non-cancellable and non-refundable. A request for a refund can be made within Fourteen (14) days of purchase. All products purchased and shipped are non-refundable.
Waiver of Cooling off Period
We stand behind our products and your satisfaction with them is important to us. However, under international Consumer Contract Regulations, Digital Downloads are not classified as goods or services and are given their own unique category and because our online products are digital goods delivered via Internet download we generally offer no refunds.
As such, when purchasing a digital or downloadable product from our website, you expressly agree to waive the seven (7) to fourteen (14) day cooling off period, whichever applies to the Consumer Protection Act in your territory, before being permitted to download purchased content. If for any reason such cooling off period may apply, you accept that any digital content will not be accessible, or downloadable by you, until such cooling off period has expired.
Any refund requests made after you have purchased and downloaded our products, where no guarantee has been offered, are handled on a case by case basis and are approved or declined, within reason, at our sole discretion. Refund requests, if any, must be made in writing within Fourteen (14) days of your original purchase date. Refund requests can be submitted via our ‘Contact Us’ page
Memberships and Subscriptions
Recurring Bundle Packages, Memberships and/or subscriptions services purchased can be cancelled at any time by giving written notice of your cancellation, but not less than Seven (7) days before your next Bundle Package, Membership or Subscription payment is due.
Cancellation requests can be sent to our support team via our ‘Contact Us’ page, or via your User Account where applicable. Details of how you can manage your Membership or Subscription account and payment options will be sent to you via email when you purchase the service. Cancellations made less than seven (7) days before your next payment is due, will be processed the following month. (I.e. after the next payment is made)
When purchasing a Bundle Package, Membership or Subscription service, you are authorizing Lisa M Jean-Pierre, LLC to charge your approved credit card each month for the fee agreed to, over the term of your Bundle Package, Membership or Subscription or until your Bundle Package, Membership or Subscription expires or is cancelled.
You can manage your recurring payment options in your User account or you can send a request to support via our ‘Contact Us’ page.
We do not offer refunds on Membership or Subscription services already provided or currently being provided. Membership or Subscription services paid for in advance, where a discount on the Monthly fee has been provided, are non-refundable.
Our digital information products are delivered by Internet download only. After your purchase has been approved and payment processed via our secure online payment gateway, your order will be processed and a confirmation email and download link will be sent to you. This email (may include an attached invoice) will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Users are permitted a reasonable number of downloads from our server, however download abuse is not permitted and we reserve the right to terminate User’s access to our download servers when abuse is detected. For e-books purchased independently of all bundle packages, there is a 3-limit download over a 90-day period allowed.
Online Courses and Programs
Online Courses and Programs we provide are delivered over an extended period of time (I.e. over a number of months) and may include downloadable content, live online events (E.g. Webinars), access to restricted member areas, interactive forums and other content. These Courses and Programs are sold as a package and participation cannot be cancelled and no refunds are permitted once the Course content has been accessed or downloaded (partially or entirely) or the Program has commenced, whichever applies.
Users may request a refund within seven (7) days of purchase provided the User has not accessed or downloaded the Course content, or the Scheduled Program has not yet commenced, whichever applies.
Note: Online Courses and Programs excludes Group Business Coaching programs (see below for details)
Online Group Business Coaching
Online Group Business Coaching is limited to a small group of individuals, which means the number of participants is restricted and once program attendance has reached capacity, no further participants can join that Group Coaching Program.
Due to these restrictions, once your booking is made and payment is processed, no cancellations or refunds are permitted, before or during the program, unless your cancellation request is submitted in writing to Lisa M Jean-Pierre, LLC no less than 30 days before the Group Coaching program commences, in which case you will receive a full refund. Please allow up to 21 working days for your refund to be processed. Cancellation requests can be sent via our ‘Contact Us’ page.
When booking your place on our Group Business Coaching program, you expressly agree to waive the seven (7) to fourteen (14) day cooling off period, whichever applies to the Consumer Protection Act in your territory, and you agree to our refund and cancellation policy.
Corporate Coaching Events Packages
Contracted Corporate Events, Training Programs, Seminars, Webinars, Strategic Bootcamps etc. booked with Lisa M Jean-Pierre LLC are subject to specific cancellation and refund terms and conditions detailed in the service agreement drawn up, which are discussed and agreed with corporate clients prior to engagement.
For any other questions regarding our Refund and Cancellation Policy, please send us a message via our ‘Contact Us’ Page.
Faq shipping info:
US Shipping Options:
USPS Priority Mail with delivery confirmation
(*usually arrives in 2-3 business days) – $5.00
Free Shipping on orders $75.00 or more
FedEx 2 Day Express- $16.00
FedEx Overnight Express- $ 28.00
International Shipping Options:
I love getting orders from all over the world!
USPS First Class Mail (not insured)- $6.00
USPS Express Mail w/ insurance- $30.00
I accept Visa, Mastercard, Discover, Paypal, money orders. Please note that I cannot process all international credit cards. In this case I recommend using PayPal.
Returns & Exchanges:
There are no returns or exchanges on custom designed pieces. Other items can be exchanged for a store credit within 7 days. If for any reason your piece arrives damaged (from shipping) please notify us right away.
For all Digital /Virtual Items, orders, payment must be made before item details will be sent to the email address entered at the time the order was placed.