Menu Planning workbook

Our digital information products are delivered by Internet download only. After your purchase has been approved and payment processed via our secure online payment gateway, your order will be processed and a confirmation email and download link will be sent to you. This email (may include an attached invoice) will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.

Users are permitted a reasonable number of downloads from our server, however download abuse is not permitted and we reserve the right to terminate User’s access to our download servers when abuse is detected. For e-books purchased independently of all bundle packages, there is a 3-limit download over a 90-day period allowed.

Refund/Cancellation Policy

Due to the nature of our products and services, which include; physical products, downloadable videos, digital documents, worksheets, workbooks and tools, and/or streaming videos, online bundle packages, memberships and subscriptions, as well as live events and client interactions both online and face to face, as a rule and unless otherwise stated in the terms of purchase for any particular product or service, all fees payable and due are non-cancellable and non-refundable. A request for a refund can be made within Fourteen (14) days of purchase. All products purchased and shipped are non-refundable.

We stand behind our products and your satisfaction with them is important to us. However, under international Consumer Contract Regulations, Digital Downloads are not classified as goods or services and are given their own unique category and because our online products are digital goods delivered via Internet download we generally offer no refunds.

As such, when purchasing a digital or downloadable product from our website, you expressly agree to waive the seven (7) to fourteen (14) day cooling off period, whichever applies to the Consumer Protection Act in your territory, before being permitted to download purchased content. If for any reason such cooling off period may apply, you accept that any digital content will not be accessible, or downloadable by you, until such cooling off period has expired.

Any refund requests made after you have purchased and downloaded our products, where no guarantee has been offered, are handled on a case by case basis and are approved or declined, within reason, at our sole discretion. Refund requests, if any, must be made in writing within Fourteen (14) days of your original purchase date. Refund requests can be submitted via our ‘Contact Us’ page