We stand behind our products and your satisfaction with them is important to us. However, under international Consumer Contract Regulations, Digital Downloads are not classified as goods or services and are given their own unique category and because our online products are digital goods delivered via Internet download we generally offer no refunds.
As such, when purchasing a digital or downloadable product from our website, you expressly agree to waive the seven (7) to fourteen (14) day cooling off period, whichever applies to the Consumer Protection Act in your territory, before being permitted to download purchased content. If for any reason such cooling off period may apply, you accept that any digital content will not be accessible, or downloadable by you, until such cooling off period has expired.
Any refund requests made after you have purchased and downloaded our products, where no guarantee has been offered, are handled on a case by case basis and are approved or declined, within reason, at our sole discretion. Refund requests, if any, must be made in writing within Fourteen (14) days of your original purchase date. Refund requests can be submitted via our ‘Contact Us’ page